Frequently asked questions

At this time all shipping is coordinated through USPS. Please allow 2 business days after payment has been processed for your product(s) to be shipped. We will email a tracking number as soon as it's available. Shipping will only take place on weekdays and not on the weekends. Expedite shipping is available for an additional fee.

Birch House Collective Market takes great care in the packaging of our products and always includes insurance for additional coverage. If you do receive a defective product please contact us as soon as possible so that we may investigate. We are unable to accept returns for custom or personalized products. However, please email photos of the damage and allow 48 hours for us to investigate.

The most easiest and effecient way to contact is is through our contact page on this website or via email (birchhouseidaho@mail.com). We respond to all emails next business day. All emails received during the weekend will receive a response the following Monday.

We accept all major credit cards along with payment methods through social channels.

No, in the state of Idaho our edibles products are classified as "cottage food" and are made with loving care with the highest quality ingredients in our home kitchen. For more information you can visit the link here.(https://www.cdhd.idaho.gov/pdfs/food/CottageFoodsFAQ.pdf)